FAQ

Most AGB items are made to order. Our standard production time is approximately 7–10 business days, not including shipping time. During especially busy seasons or large launches, turnaround times may vary.

Usually, no! Most items are created just for you after your order is placed. This allows us to offer lots of designs, colors, styles and personalized options without keeping a warehouse full of finished products.

Because AGB items are made to order, orders cannot be cancelled once they are placed. If you realize you made a mistake or need to request a change, contact me as soon as possible. I'll do my best to help if production has not started, but changes cannot be guaranteed.

The exact brand depends on the style you select. AGB offers several apparel options, including popular brands such as Bella + Canvas, Comfort Colors, Gildan and Jerzees.

Sizing can vary between apparel styles, so please check the sizing information for the item you're ordering. If you're between sizes or aren't sure which style would work best, contact me before ordering and I'm happy to help.

Many designs are available on multiple apparel styles and colors. Available choices will be shown on the product page. You can also check out our Shirt & Mug Options page for more information about the styles we offer.

Absolutely! Custom work is a big part of AGB. I can help with custom apparel, embroidery, hats, gifts, laser engraving, mugs, tumblers, spirit wear and more.

Probably! Send me what you're thinking — even if your description is basically, "I have this idea but I don't know how to explain it." 😂 We'll figure it out from there.

Not usually. Please carefully review all names, dates, spelling, colors and other personalization details before submitting your order, as your item will generally be made using the information you provide.

For custom projects that require additional design work or approval, I may contact you with questions or a proof before production.

Yes. If you have a logo or other artwork you'd like used on an item, contact me about your project. The quality and format of the artwork can affect what we're able to do with it.

Yes! Orders can be shipped throughout the United States. Shipping time is in addition to our production time.

Yes. When your order ships, tracking information will be sent to the email address associated with your order.

Yes! Local pickup is available in the Elmira, NY area. If pickup is available for your order, you'll see that option during checkout.

Please contact me as soon as possible. If your item arrives damaged or you received an incorrect item, I'll work with you to make it right. Please see our Shipping & Return Policies for complete details.

Because most AGB products are made to order, we generally do not accept returns or exchanges. Please double-check sizing, colors and personalization before placing your order.

If there's a problem with your order because it arrived damaged or we made an error, please contact me according to the timeframe listed in our Shipping & Return Policies.

Since your item was made specifically for your order, we're generally unable to exchange an item because the wrong size was selected. If you're unsure about sizing, please reach out before ordering.

Yes! AGB offers wholesale purchasing for approved retailers.

Visit our Wholesale page to learn more and submit an application. Once you're approved, you'll use your approved customer account to access wholesale pricing.

Yes. Additional discounts may be available based on quantity for qualifying wholesale orders.

Yes! I love working with groups on custom merchandise, spirit wear and fundraising projects. Contact me with what you're looking for and we can talk through the options.

Depending on the project, yes. AGB can create dedicated collections or ordering options that make it easier for members of your group to purchase their items.

Definitely not. 😂 Graphic tees are a big part of AGB, but we also offer embroidery, hats, sweatshirts, personalized gifts, laser-engraved items, mugs, tumblers, jewelry, spirit wear and more.

If you don't see exactly what you're looking for on the website, ask!